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Author Archive by Charles Clarke

Hotmail/Outlook/Live email delivery issues

We are experiencing issues sending emails to Hotmail, and users. Email sent to these users are bounced back with an error message. We are working hard to resolve this issue and as a temporary solution please use Web-mail to send to affected recipients.

We shall keep you posted and hopefully get this resolved

SiteStop Support Team

PHP Upgrade to PHP 7.3

Current version of PHP 5.6 is now end-of-life and many new software packages and scripts require PHP 7. The default PHP version on our hosting platform will be upgraded from PHP 5.6 to PHP 7.3

If your using PHP 5.6 on any website, you will be upgraded to PHP 7.3, any other versions will remain unaffected.

WordPress users will notice that there is an error shown on the dashboard about the current PHP version and that it is out of date, we recommend staying on this version until the  upgrade is complete unless you have a plugin or theme that absolutely requires a  higher version.

For advanced users, you can choose which version of PHP your website uses, you will need to edit or create your .htaccess file and add these lines, for PHP7;

AddType application/x-httpd-php73 .php

and for PHP 5.6;

AddType application/x-httpd-php56 .php

If you have any queries about this upgrade please let us know

SiteStop Support Team

New Package Launched – SiteStop Starter Package

You asked us for a more affordable package, we came through with our new Starter Package!

We’ve aimed this at the home user doing personal projects and small startups gaining traction with the ability to upgrade to as your project/business grows.

As startups you don’t need all the frills of advanced web hosting that bog you down in jargon, with a never ending learning curve of different technologies that you have to master, just to publish as website. With SiteStops Starter package we’ve made it simple – enabling you to get your ideas out there easily!

An affordable hosting package that doesn’t break the bank, well that’s just an added bonus!

E-mail delivery delays to Hotmail

E-mails sent from our Raptor (FTP5) server to Hotmail are being delayed, we are currently investigating but in the meantime please use our web-mail service which isn’t affected. Please accept our apologies for the disruption this is causing. acquired by SiteStop

Existing CharityWebHost users please visit for account support

Here at SiteStop we are pleased to announce our recent acquisition of Charity Web Host (formally was acquired on January 1, 2015 and will be operating as SiteStop.

SiteStop first started hosting websites in 2004, and has since grown over time.  Our client base has steadily increased over the past decade predominantly through referrals, word of mouth from users and through our frequent marketing campaigns. The growth and development of our professional staff has evolved in a similar manner. We have attracted high-quality, committed professionals and invested in their training, development and growth. As a result of those efforts, we have experienced tremendous growth over the past several years. This has been in no small way also directly related to the success our clients have had in their business and personal pursuits.

We decided to seek to grow our business through a smaller business accusation because we believe that a larger organization will allow us to provide a wider array of services and more depth. As you know, in our area of the country finding and retaining excellent people is a constant challenge. A larger organization will also mean our associates will benefit from even more and stronger career opportunities.

Charity Web Host shares the same values we do. We conducted an extensive search within our region looking for an opportunity like this. Charity Web Host exceeded our hopes for a firm we can combine with and continue the tradition we have for excellent service, deep expertise, and an environment our clients and associates want to be a part of.

There are many new services and areas of expertise we will be able to provide you in the future. We look forward to discussing those in more depth with you. However, there are several things we want to point out that will not change:

•             You will continue to work with the same people in our firm you have in the past. All of our people are being retained in their current roles.

•             Our fee structure will not change – existing Charity Web Host clients can enjoy a discount on renewal.

•             The services we have provided you in the past will continue.

Charity Web Host will be moving their offices to our existing offices and operate under the branding of SiteStop.

If you have any questions about this exciting news and what it will mean for you, please contact any of us at any time. We look forward to introducing you to some of our new partners and clients.

We are grateful to you not only for giving us the opportunity to provide you with excellent hosting services but for your loyalty and friendship, which have enriched our relationship. We are confident that our new affiliation will serve us all well.

SiteStop Management