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FAQ's

Frequently Asked Questions

Account Administration

If you have forgotten your password you will need to contact the support team. This can be done via the SiteStop’s Contacts Page

SiteStop recommends changing your password at least once every six months or sooner if you suspect someone might know your password. To update it, simply login to the Control Panel (http://cp.sitestop.co.uk) and under “Account Details” there is an option to “Change Password”

To ensure your account is not suspended or disrupted due to a missed payment or expired subscription package, you should renew your account as early as possible. SiteStop does not keep any records of your payment methods once a transaction has been completed. If your payment details have changed since subscribing, simply update them when you renew

If you can’t logon to the control panel to manage your site, it means we have disabled your account, please get in touch with our support team to get this resolved.

Payment Central handle all our subscription payments and renewals, so you might get an email from them if you’ve signed up or are approaching your subscription renewal date. This is not spam so please don’t ignore it.

Our control panel can be access via this link https://cp.sitestop.co.uk, you will need your account user name and password in order to login. This would have been provided to you when you bought a hosting package.

Domains

SiteStop does not sell any domains, you will need to purchase one from a domain reseller. SiteStop supports all domain names from .co.uk to .com and all variants in-between. Just remember to update your DNS Name Server to point to SiteStops name servers for your hosting to become active

Category: Domains

To change your domain’s hosting provider to SiteStop is an easy process. You simply need to update your DNS Name Servers to ours, they are ns1.sitestop.co.uk and ns2.sitestop.co.uk

Categories: Domains, Hosting

If you can’t logon to the control panel to manage your site, it means we have disabled your account, please get in touch with our support team to get this resolved.

If your old website is a collection of static files, then all you need to to is copy the files over to your new hosting account, you can do this via the online control panel, or simply using an FTP connection to your hosting account and transferring it via a browser or app.

If you are using a CMS system, then it could be slight more difficult, you will need to make sure you copy your databases as well as your website files

Categories: Domains, Hosting

You need an SSL certificate if you are handling any sensitive customer data. Ecommerce sites, which usually handle credit card payments, definitely need an SSL certificate. A site that allows for personal or private communication — email, messaging, file storage — needs a certificate.

Even if you don’t have a specific requirement for an SSL security certificate, you may want to get one anyway. At SiteStop all our hosting package include SSL certificate for you to use. HTTPS promotes safer browsing generally and web giant Google agrees with this.

Categories: Domains, Hosting

We do everything everything in our power to keep you site safe and secure, as with any security, you are only as strong as your weakest link.

Here are a handful of basic security precautions you should be taking with any website:

  • Use a strong password for your hosting account, FTP accounts, email accounts, and any other accounts associated with your website.
  • Do not use the same password for all your different accounts.
  • Do not email your password or store it in plain text anywhere.
  • Keep all of your software and plugins up to date.
  • Back up your data regularly.
  • Enable HTTPS on your site by getting an SSL certificate.

Category: Domains

There are no charges for transferring in domains to an account.

Category: Domains

General

Payment Central handle all our subscription payments and renewals, so you might get an email from them if you’ve signed up or are approaching your subscription renewal date. This is not spam so please don’t ignore it.

SiteStop first opened up in 2004, this makes us among the UK’s longest established web hosting providers. This means that you can trust us with your hosting knowing that we are established company with years of experience.

Category: General

All our servers are based the UK

Category: General

We don’t offer free trials instead we offer a full no questions asked 30 day money back guarantee. This means that you can trial any of our account risk free for 30 days and if in the very unlikely event you find it isn’t what you were looking for you can have a full refund. You can test drive our hosting platform using our free test account which can be found on the products page.

Categories: General, Hosting

If you sign up before the end of business day, we will aim to have your hosting set up within an hour, out side this time set may take a little longer. We don’t use instant activation for security reasons as we like to check all orders before activating them on our system. If you’ve not received you login details within two working day please contact support.

Categories: General, Hosting

Hosting

To change your domain’s hosting provider to SiteStop is an easy process. You simply need to update your DNS Name Servers to ours, they are ns1.sitestop.co.uk and ns2.sitestop.co.uk

Categories: Domains, Hosting

If you can’t logon to the control panel to manage your site, it means we have disabled your account, please get in touch with our support team to get this resolved.

If your old website is a collection of static files, then all you need to to is copy the files over to your new hosting account, you can do this via the online control panel, or simply using an FTP connection to your hosting account and transferring it via a browser or app.

If you are using a CMS system, then it could be slight more difficult, you will need to make sure you copy your databases as well as your website files

Categories: Domains, Hosting

You need an SSL certificate if you are handling any sensitive customer data. Ecommerce sites, which usually handle credit card payments, definitely need an SSL certificate. A site that allows for personal or private communication — email, messaging, file storage — needs a certificate.

Even if you don’t have a specific requirement for an SSL security certificate, you may want to get one anyway. At SiteStop all our hosting package include SSL certificate for you to use. HTTPS promotes safer browsing generally and web giant Google agrees with this.

Categories: Domains, Hosting

Apache is a web server.

Apache is the most common web server in current use. It open source and freely available to use without cost.

Apache forms the “A” in the somewhat famous LAMP stack: Linux, Apache, MySQL, PHP. This is the software platform most commonly used for many popular web applications, such as WordPress, Drupal, and Joomla.

Category: Hosting

We don’t offer free trials instead we offer a full no questions asked 30 day money back guarantee. This means that you can trial any of our account risk free for 30 days and if in the very unlikely event you find it isn’t what you were looking for you can have a full refund. You can test drive our hosting platform using our free test account which can be found on the products page.

Categories: General, Hosting

If you sign up before the end of business day, we will aim to have your hosting set up within an hour, out side this time set may take a little longer. We don’t use instant activation for security reasons as we like to check all orders before activating them on our system. If you’ve not received you login details within two working day please contact support.

Categories: General, Hosting

Our control panel can be access via this link https://cp.sitestop.co.uk, you will need your account user name and password in order to login. This would have been provided to you when you bought a hosting package.

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