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Category Archive Site Status Update

MySQL 5.6 to 5.7 upgrade

We will be starting to upgrade MySQL on our servers to bring it into line with the current latest version of MySQL version 5.7.

This phased installation will commence on Tuesday 9th February 2020 at 23:00 GMT.

Your MySQL databases may be unavailable for up to 15 minutes while the  upgrade takes place so your web-sites may show database connection  errors during this time.

Strict Mode will be disabled, this means that code which isn’t designed  for MySQL 5.7 should continue to work correctly so shouldn’t need to  make any changes.

If you have any queries about this upgrade please let us know.

SiteStop Support Team

Hotmail/Outlook/Live email delivery issues

We are experiencing issues sending emails to Hotmail, and users. Email sent to these users are bounced back with an error message. We are working hard to resolve this issue and as a temporary solution please use Web-mail to send to affected recipients.

We shall keep you posted and hopefully get this resolved

SiteStop Support Team

PHP Upgrade to PHP 7.3

Current version of PHP 5.6 is now end-of-life and many new software packages and scripts require PHP 7. The default PHP version on our hosting platform will be upgraded from PHP 5.6 to PHP 7.3

If your using PHP 5.6 on any website, you will be upgraded to PHP 7.3, any other versions will remain unaffected.

WordPress users will notice that there is an error shown on the dashboard about the current PHP version and that it is out of date, we recommend staying on this version until the  upgrade is complete unless you have a plugin or theme that absolutely requires a  higher version.

For advanced users, you can choose which version of PHP your website uses, you will need to edit or create your .htaccess file and add these lines, for PHP7;

AddType application/x-httpd-php73 .php

and for PHP 5.6;

AddType application/x-httpd-php56 .php

If you have any queries about this upgrade please let us know

SiteStop Support Team

E-mail delivery delays to Hotmail

E-mails sent from our Raptor (FTP5) server to Hotmail are being delayed, we are currently investigating but in the meantime please use our web-mail service which isn’t affected. Please accept our apologies for the disruption this is causing.